Privacy Policy

Roos Radbjer AB, company registration number 559436-8622, with registered address at Uttringevägen 92, 144 63 Rönninge, Sweden, is responsible for the processing of your personal data.

If you have questions about how your personal data is handled, please contact us at [email protected]

What information we collect

Depending on how you interact with The Frequency Studio, we may collect:

- your name and contact details

- company name, role and business information

- information you provide when completing a form or booking a meeting

- information relating to purchases, invoices and payments

- correspondence between you and The Frequency Studio

-recordings of Zoom meetings, where recording has been agreed or clearly communicated in advance

Please avoid sharing sensitive personal information through our forms unless it is specifically requested.

Why we use your information

We use your personal data to:

- respond to enquiries and requests

- arrange and deliver services, including Energy Business Analysis

- schedule meetings and provide access to relevant materials

- process payments and issue invoices

- communicate with you about an ongoing engagement

- comply with accounting and other legal obligations

- improve and administer our services, systems and website

- send marketing communications where you have actively agreed to receive them

For service-related processing, our legal basis is generally to take steps at your request or perform a contract. For accounting and legal requirements, the legal basis is compliance with a legal obligation. For marketing communications, we rely on your consent.

Systems and service providers

We use carefully selected service providers to operate our business, including:

- Ivorey, for our website, CRM, forms, customer communication and education portal

- Zoom, for online meetings and recordings

- Stripe, where applicable, for payment processing

These providers process personal data on our behalf and are required to handle it securely. Depending on the provider and the service used, data may be processed outside the European Economic Area with appropriate safeguards in place.

Zoom recordings

If a meeting is recorded, you will be informed before recording begins. Zoom recordings are retained for 30 days unless a different period has been agreed. Where applicable, you may be given access to download the recording or related material.

Marketing communications

We only send marketing emails where you have actively opted in, or where another lawful basis applies. You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us directly.

Unsubscribing from marketing does not affect service-related communication connected to an existing enquiry, booking or client relationship.

How long we keep your information

We keep personal data only for as long as it is needed for the purpose for which it was collected, or for as long as required by law.

Enquiry data that does not result in a client relationship: up to 12 months after our last contact.

Client and service-related information: during the client relationship and for up to 2 years afterwards, unless a longer period is necessary for follow-up, documentation or legal purposes.

Accounting and payment records: for the period required under Swedish accounting legislation, currently at least 7 years after the end of the relevant financial year.

Zoom meeting recordings: 30 days, unless otherwise agreed.

Marketing preferences: until you withdraw your consent. If you unsubscribe, we may retain a minimal record of your request in order to ensure that no further marketing is sent to you.

Your rights

Subject to applicable law, you have the right to:

- request access to the personal data we hold about you

- request correction of inaccurate or incomplete information

- request deletion of your personal data

- request restriction of processing

- object to certain processing

- withdraw consent where processing is based on consent

- lodge a complaint with the Swedish Authority for Privacy Protection (IMY)

To exercise your rights, please contact us at [email protected]

Cookies

Our website may use cookies and similar technologies to provide essential functionality, understand website usage and improve your experience. Further information about the cookies used and how you can manage them will be provided in our cookie settings or cookie notice.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page, together with the date of the most recent update.